WHAT IS THE STANDARD TURNAROUND TIME?
Our turnaround time varies according to the type of service your item requires. The average turnaround time for basic cleaning is half day.
HOW CAN I FIND MY LOCAL STORE?
WHAT ARE YOUR OPENING TIMES?
Opening hours vary slightly from store to store. You can find out the specific opening days and times of your local dry cleaner on its shop sheet.
DO YOU OFFER A 1-HOUR EXPRESS SERVICE?
Benefit from our “dry cleaning” service with very short delivery time, thanks to the Express service. You just need to ask at your nearest 5àsec dry cleaning shop for more details.
DO YOU OFFER A LOYALTY CARD?
In order to get 10% off on the amount of all our services, do not hesitate to request your Privilege Card. It will also enable you to be informed of our special and exclusive offers.
WHAT IS DRY CLEANING?
Dry cleaning is a cleaning process that uses solvents instead of water to remove stains and degrease textiles. It is particularly used to treat fabrics that do not withstand regular water washing.
DO YOU OFFER A HOME DELIVERY SERVICE?
You just need to ask at your nearest 5àsec dry cleaning shop for more details.
DO YOU PROVIDE A SERVICE FOR BUSINESSES?
For several years now, 5àsec has put its know-how at the service of businesses. We offer a bespoke service designed to meet your needs.
You can find more details about our service specifically designed for professionals under the section 5àsec for professionals. Do not hesitate to contact our specialist who will explain you how it works and discuss your specific requirements.
WHAT ARE YOUR RATES?
Our prices reflect the best quality/price ratio. Do not hesitate to contact your nearest 5àsec store to find out their prices, or visit the dedicate page of your local dry cleaning shop to have an overview of its main prices.
SHOULD I REMOVE MY FRESHLY CLEANED GARMENTS FROM THE DRY CLEANER PLASTIC BAG?
Your garment is wrapped in plastic by the dry cleaner to protect it until it is returned to you. Before storing your garment, remove the plastic bag to let fibres breathe. For practical and ecological reasons, we recommend you to use the reusable cover to protect the garments you only wear occasionally and thereby reduce plastic waste.
CAN FREQUENT DRY CLEANING WEAKEN THE FIBRES OF MY CLOTHES?
Dry cleaning helps maintain your garments’ original beauty longer than water-based domestic washing would do.
Dry cleaning limits wear and tear on your items as this process enables a limited opening of fibres, preserving thereby their original appearance, which is not the case with a classic domestic washing.
MY GARMENT’S CARE LABEL SPECIFIES IT SHOULD BE WASHED BY HAND. STILL, CAN I WASH IT USING THE DELICATE CYCLE?
It is important to follow the washing instructions on your garment’s care label. The wool cycle and the delicate cycle in cold water are not necessarily suitable for your item. The number of turns or drum rotations involved in the rinsing or spin-drying process also impact on the fibre wear and tear or damage. In case of doubt, do not hesitate to ask our experts for advice at your local 5àsec dry cleaning shop.
DO YOU PROVIDE AN ALTERATIONS SERVICE?
5àsec makes your life easier by providing you with an alterations service. Check out the full list of stores offering this service in your area under the section Find your nearest store .
DO YOU PROVIDE A CARPET CLEANING SERVICE?
Most of our stores provide a carpet cleaning service (e.g. Persian carpets, braided rugs). Find out the nearest 5àsec dry cleaning shop offering this service under the section Find your nearest store .
DO YOU TREAT DELICATE FABRICS (ADORNED WITH GLITTER, SEQUINS, BEADS…)?
Maxima© is the cleaning process developed by 5àsec to clean and pamper all fibres, including the most delicate ones. By opting for Maxima©, you can safely entrust your most delicate textiles to us as well as those adorned with ornaments and inlays. This care solution will revive and nourish them. Find out the nearest 5àsec dry cleaning shop offering this service under the section Find your nearest store .
MY WHITE DRESS HAS TURNED YELLOW. COULD YOU RESTORE ITS ORIGINAL COLOUR?
White clothes can fade with repeated washing and their colour can turn yellow or grey. White+ treatment helps restore your clothing original white colour.
Find out the nearest 5àsec dry cleaning shop offering this service under the section Find your nearest store .
DO YOU CLEAN ‘TECHNICAL’ CLOTHING (SKI WEAR, ETC.)?
Technical clothes require a specific treatment designed to clean them while preserving their properties (waterproof qualities, breathability, insulation etc.). 5àsec experts will choose the appropriate treatment to care for these special textiles.